All about eSIM.me Card
Frequently Asked Questions
General
What is data roaming?
Data roaming occurs when your mobile device connects to the internet outside of your home network’s coverage area, typically when you travel to a different country or region. When you roam, your device uses another carrier’s network, which can lead to higher charges because you’re outside your standard coverage zone. Without realizing it, you might incur substantial fees for data usage while roaming, which can result in an unexpectedly high bill.
Error: "This code is no longer valid" when scanning eSIM QR code
This error may occur due to an incomplete scan, often caused by a poor Wi-Fi connection or an active VPN. Disable your VPN and try scanning again, or manually input the activation code.
To verify eSIM installation:
- On Android: Go to Settings > System > About phone > SIM status, and check the ICCID.
- On iPhone: Navigate to Settings > General > About to locate the ICCID.
If eSIM is properly installed, the new ICCID should be visible.
Important: The eSIM QR code is unique and can only be installed once. If you encounter an error message when scanning the QR code for the first time, please contact our support team at [support email] for assistance.
What eSIM plans are available?
Stayconnected offers three types of eSIM plans:
- Country Plans – Designed for specific countries, these plans are ideal for those traveling to one destination.
- Regional Plans – Cover multiple countries within a particular region, providing broader coverage for regional travelers.
- Lifetime Plans – Long-term plans without time restrictions, perfect for those who need extended connectivity.
Each plan offers different data packages based on your travel needs and location preferences.
For more information, please check our plans
Will the eSIM work with my mobile device?
Stayconnected eSIM works with compatible unlocked devices, including smartphones, tablets, and hotspots. Supported brands include popular models from Apple (iPhone, iPad), Samsung Galaxy, Google Nexus, LG, and many others.
Important: Make sure to check your device’s compatibility(link to Compatible devices page) before purchasing an eSIM.
eSIM Activation & Setup
How to activate eSIM
Here’s how to activate your eSIM:
- Scan the QR code: Once you purchase an eSIM, you’ll receive a QR code by email or in your Personal account (link to Personal account – > Active eSIMs). Scan this using your device’s camera.
- Manual activation: If the QR code doesn’t work, you can manually input the activation code provided.
- Check status: Go to your device’s settings to confirm that the eSIM has been successfully installed and activated. Look for the new ICCID (SIM Card ID) to verify.
How to Set Up eSIM on iOS Devices
- Go to Settings: Open the Settings app on your iPhone.
- Tap Mobile Data: Select Mobile Data, then tap Add Data Plan.
- Scan QR Code: Use your iPhone’s camera to scan the eSIM QR code you received.
- Label the Plan: Assign a label for the new eSIM, such as “Work” or “Travel”.
- Activate: Your eSIM will be activated, and you can switch between data plans in Settings.
How to Install an eSIM on an Android Device
Method 1: Using QR Code
- Open Settings: Navigate to Settings on your Android device.
- Go to Connections: Select Connections > SIM Card Manager or Mobile Network.
- Add Mobile Plan: Tap Add Mobile Plan.
- Scan QR Code: Use your camera to scan the eSIM QR code from Stayconnected.
- Enable Data and Roaming: After installation, ensure Data and Roaming are enabled to use your eSIM while traveling.
- Confirm Installation: Follow the on-screen instructions to complete the process.
Method 2: Manually Entering eSIM Information
- Open Settings: Go to Settings > Connections > SIM Card Manager.
- Add Mobile Plan: Tap Add Mobile Plan.
- Enter Activation Code Manually: Choose Enter Code Manually and input the code provided by Stayconnected.
- Enable Data and Roaming: After installing, verify that both Data and Roaming are activated to avoid connectivity issues.
- Confirm and Activate: Follow the remaining steps to activate your eSIM.
Troubleshooting Tips
- Ensure you have a stable Wi-Fi connection or mobile data.
- Disable VPNs or other apps that could interfere with the installation.
- Restart your device if the installation fails.
Verify eSIM Installation
Once the eSIM is installed, verify it by going to Settings > Connections > SIM Card Manager. Your eSIM should appear under the Mobile Plan section.
Billing & Payments
How to top up balance
Here’s a detailed guide on how to top up your balance:
- Log in to your account: Open the Stayconnected app or website and log in using your credentials.
- Go to the Balance section: Navigate to your account dashboard or the Top-up section.
- Select the amount: Choose a preset top-up amount or enter a custom value.
- Choose payment method: Select from available payment options
- Confirm payment: Complete the transaction by confirming the payment.
Check balance: Your new balance will reflect after the transaction is processed.
Troubleshooting
What to do if your eSIM isn’t working
- Check connection settings: Ensure Data and Roaming are enabled.
- Restart your device: A reboot often resolves connectivity issues.
- Contact Support: If the problem persists, reach out to us at [Support email] or use our Contact us page for further assistance.
Ensure you’re in an area with network coverage before proceeding.
How to resolve connection issues
Common eSIM activation problems
Coverage
Which countries are supported?
To find out which countries are supported by your eSIM plan, visit the product page for each specific plan. The list of supported countries will be available in the Product Description. This allows you to select the right plan based on your travel destination and network coverage.
For more details, you can also explore available plans in the Esim section to find the best fit for your travels.
How to check coverage in your destination
To check coverage in your destination, visit the product page of the eSIM plan you’re interested in. Each plan’s Product Description will include a list of supported countries and regions, helping you determine if the plan covers your destination. Additionally, you can explore various plans in the Shop to find the one best suited for your travel needs.
Ensure you verify the network availability in your destination before purchase to avoid connectivity issues.
Contact Us
How to get in touch with support
To get in touch with Stayconnected support, you can either send an email to [Support email] or fill out the contact form on the Contact Us page. The support team will assist you with any inquiries regarding eSIM setup, troubleshooting, or plan information.